A Framework for Disability Inclusion
The Smart Campaign has joined forces with CFI's PWD program and Fundación Paraguaya to create tools to help MFIs become disability friendly and inclusive.
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WASHINGTON, DC, UNITED STATES (January 2014)- In Dean Karlan’s January 2014 publication “Innovation, Inclusion and Trust: The Role of Non-Profit Organisations in Microfinance,” the noted development economist and researcher mentions the Smart Campaign Certification program as an example of how NGOs can build trust among low-income populations. Karlan writes how NGOs are well positioned to play a role “to provide information to these populations, both on which for-profit institutions are trustworthy, and on product choice.” Karlan uses the Smart Campaign’s Client Protection Certification program as a case study to demonstrate this point, with certification serving to distinguish the quality of institutional practices. The case study mentions that “Certification status will inform industry stakeholders, such as investors’ decisions about supporting organisations and regulators’ efforts to better understand and address client protection issues of microfinance service providers.”Read more »
BANGALORE, INDIA (February 12th, 2014) - Bangalore-based microfinance institution, Ujjivan, has much celebrate for the past year. Ujjivan was one of the first microfinance institutions to become client protection certified shortly after the launch of the Smart Campaign program. In December 2013, Ujjivan and the other client protection certified Indian MFIs (Bangalore-based Grameen Koota, Chennai-based Equitas, Varanasi-based Cashpor, and Mumbai-based Swadhaar) were brought together for an event in New Delhi at the Microfinance India Summit to recognize their full adherence to the standards and indictors of client protection.Read more »
For the Bosnian MFI Mi-Bospo, transparency and responsible pricing are key elements of ensuring client satisfaction. The MFI ensures transparency by adhering to strict marketing guidelines, and taking time during the loan process to be sure that clients understand their rights and responsibilities. Also, to ensure fair pricing, they frequently evaluatate interest rates based on client history and market conditions.
Certification Awarded February 2013