Customer Care at AMFIU

The Association of Microfinance Institutions of Uganda (AMFIU) and its members believe the way people are treated is crucial to an organization’s institutionalization of transparency as well as performance, economic success and sustainability. Therefore, AMFIU supports activities that institutionalize client oriented transparency measures by using local music, dance and drama skits to explain their products. To learn more, read this excerpt from the AMFIU working paper about institutionalizing transparency in the Ugandan microfinance industry.

 

 

 
 

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