Tools & Resources Implementing the Client Protection Principles: A Technical Guide for Investors, 2nd Edition

Implementing the Client Protection Principles: A Technical Guide for Investors, 2nd Edition

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This guide provides an updated set of action steps for investors, including a new due diligence tool that provides practical guidance and tips on how to assess implementation of client protection practices by retail providers. This guide also reflects on the main operational questions investors are facing, such as how to assess over-indebtedness and transparent and responsible pricing, and emerging responses.

In September 2009, CGAP published the first edition of this technical guide for investors to support the integration of the six principles into investors’ policies and processes. This second edition reflects the developments in implementation and practices over the past year.

Experience in putting client protection into practice is accelerating quickly. Many investors are now moving from endorsing The Smart Campaign's six Client Protection Principles to mainstreaming concrete action.

This guide provides an updated set of action steps for investors, including a new due diligence tool that provides practical guidance and tips on how to assess implementation of client protection practices by retail providers. This guide also reflects on the main operational questions investors are facing, such as how to assess over-indebtedness and transparent and responsible pricing, and emerging responses.

Download  the Guide »